General Manager - Commercial

General Manager – Commercial

Senior Leadership Opportunity

Are you an experienced commercial leader who knows how to grow strong customer relationships, protect margin and turn strategy into sustainable results?

Sorted Logistics is seeking a strategic General Manager – Commercial to lead our Business Development, Account Management and Customer Experience functions. As a member of our Senior Leadership Team, you will shape and deliver an integrated commercial strategy that strengthens customer partnerships, drives profitable growth and supports the long-term success of our business.

About the Role

You will be accountable for all aspects of Sorted’s commercial strategy, including setting clear direction for the Commercial team, deepening relationships with existing customers, growing and retaining key accounts, and securing strategically aligned new business.

You will work closely with Directors, the Senior Leadership Team, Finance and Operations to ensure opportunities are profitable, operationally deliverable and aligned with Sorted’s values and risk expectations.

Key Responsibilities

• Develop and execute an enterprise-level commercial strategy that drives sustainable revenue growth, margin improvement, customer retention and market expansion
• Act as a visible executive representative of Sorted's commercial strategy, building and strengthening relationships with customers, industry partners and prospective clients while promoting the company's value proposition and growth objectives.
• Lead and integrate all aspects of Sorted’s commercial strategy, setting clear targets and budgets, leadership cadence and accountability.
• Oversee account management plans, customer health, retention risks, profitability and growth opportunities.
• Lead pricing strategy, annual budgets and uprates, tenders and major bids, contract negotiation, commercial governance and SLA oversight.
• Maintain strategic oversight of the commercial pipeline, forecasts, portfolio performance, risks and opportunities.
• Ensure customer solutions are commercially sound, operationally deliverable and appropriately governed.
• Provide clear reporting and strategic recommendations to Directors, the Senior Leadership Team and Board on progress to target.
• Lead, coach and develop the Commercial team while championing Sorted’s culture, values, safety, compliance and wellbeing expectations.

What You’ll Bring

We’re looking for a credible senior commercial leader with the strategic judgement, customer focus and executive presence to influence at every level of the business with the following:

• 10+ years’ progressive senior commercial leadership experience, including substantial experience at General Manager, executive or equivalent level.
• Demonstrated success leading integrated commercial functions such as Business Development, Sales, Account Management and Customer Experience.
• A proven record of delivering measurable revenue growth, margin improvement, customer retention and sustainable market expansion.
• Extensive experience with pricing, tenders and major bids, contracts, forecasting, margin management and commercial risk.
• Strong financial and analytical capability, with confidence translating commercial data and market insight into clear strategic decisions.
• Credibility providing sound advice to Directors, Boards and senior leadership teams and representing the business with major customers and strategic partners.
• Strong people leadership, coaching and capability-building skills.
• Experience using CRM, pipeline and commercial reporting systems to drive performance and accountability.
• A tertiary qualification in Business, Commerce, Sales, Marketing, Supply Chain, or equivalent senior commercial leadership experience.

Experience in logistics, transport, 3PL, supply chain or another complex operational environment would be highly valued.

About You

You are a forward-thinking, commercially sharp and people-focused leader who can balance growth ambition with disciplined governance. You build trust quickly, ask the right questions and bring clarity to complex decisions. Comfortable moving between Board-level strategy and practical execution, you take ownership, hold people accountable and create an environment where teams can perform at their best.

Why Join Sorted?

At Sorted, our vision is to deliver innovative supply chain solutions, and our purpose is to help our customers succeed. Our culture is built on honesty, respect, teamwork, taking pride and sharing passion. This is an opportunity to join our Senior Leadership Team, shape the commercial future of a growing New Zealand business and make a meaningful impact for our people and customers.

Please Note All applicants must pass a pre-employment drug and alcohol test and Ministry of Justice check.

This role may be based in either Auckland or Christchurch, depending on the successful candidate. Regular travel will be required, and applicants must have the ability to travel between locations as needed.

Applicants must have New Zealand residency, citizenship, or a valid New Zealand work visa.

Ready to lead Sorted’s commercial strategy and help shape our next phase of growth? We’d love to hear from you. Apply now.

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